• What’s your payment term?

    We accept 30% deposit 70%TT before shipment by TT/LC/Western union.
  • How about the spare parts?

    We will send some easy broken spare parts together with the machines for backup shipping together.During the warranty time,we will supply the spare parts with our cost including the delivery fees.
  • How long time for installation?

    According your machines order,we will send one or two engineers to your plant,it will take about 10 days to 25 days. And if your staff is familiar with the machine, we can communicate by communication software and get it done.
  • How to install my machines when it arrives?how much the cost?

    We will send our engineers to your factory to install the machines and train your staff how to operate the machines,and this is free service(for first time to install and train). Customers have to pay air tickets go and back, accommodation and food for our technician.
  • When can I get my machine after I paid?

    Normally production time is around 30-60days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port.
  • When can i get engineers from you?

    When you finish the Preparation conditions(electricity,air supply,production materials  and so on). pls contact with our sales people we will dispatch engineer to install the machine for you ,and train your employees to use the machine well. Normally when your preparation is done,you can contact with our sales people and cooperate us to get the visa for the engineer and our engineer will be there within 15 days.
Eken Automation Technology Co., Ltd.
PRODUCT INQUIRY

CONTACT US

    Add : 
Office Address: NO 9. shennan road, chongchuan district, nantong city
Factory Address: No.1 shunda road, chongchuan districe, nantong city
    Phone : +86 15150226859
    E-mail : sales@ekenmac.com

Eken Automation Technology Co., Ltd.