Thank you for buying Eken products, customer support has been our top priority since we were founded, and this standard still exists today. To better understand our services, please read this article and thank you for any comments and suggestions.
1
Before sales
Equipped with professional senior service engineers to provide design solutions and consulting services before the sale, recommend the equipment that best suits the customer's needs.
2
In sales
Tracking services, free training for customers, guiding installation, carefully explaining the operation points, ensuring efficient operation of products, and minimizing failures caused by improper use of customers.
3
After-sales Service
The service team take the initiative to conduct regular inspections to test the operation of the machine and maintain it in time. If any failure occurred, the professional service person will quickly solve the problem and simultaneously summarize information to establish a classification file for the customer.
