Service
HOW
WHAT CAN WE DO FOR YOU?
#01
Machine Solutions
1
#02
Field Installation
2
#03
Operation Training
3
#04
Spare Parts
4
#05
Technical Supports
5
#06
After-sales
6
#01
We Bring Satisfactory Solutions
EKEN’s professional sales department and mechanical engineers have on average ten years of experience in the woodworking machinery industry. We are always ready and willing to help you with your panel furniture business. No matter you are a first-time buyer or a veteran in this industry, just tell us about your project, and we’ll give you the most suitable solution balancing your budget and practical needs.
#02
We Deliver Field Installation Service
EKEN’s skilled team of field services technicians and engineers are ready to install your new equipment and get it started right! We take care of mechanical assembly and make all the electrical and pneumatic connections. During commissioning, we routinely check machine input/output, safety circuits and interlocks and motor rotations.
#03
We Provide Comprehensive Training
The introduction of new woodworking machines into your production process doesn’t have to be disruptive or time consuming. Our friendly and knowledgeable team of training experts will be with you every step of the way, answering questions and showing you how to get the most value from your investment.
#04
We Supply Spare Parts
No production line should ever have to come to an extended halt while team members wait for a needed part. With nearly 20 years of experience, we are aware that some components are vulnerable during daily operation. To ensure your manufacturing gets back in order, we or our distributors will send you the replacement parts as soon as possible.
#05
We Provide Technical Support
If you need any technical support, please feel free to contact us. Our dedicated supporting team will deal with your issue as soon as we receive your feedback during workdays.
#06
Reachable After-sale Warranty
At EKEN, you can enjoy a one-year quality guarantee for each machine. EKEN has set up a dedicated after-sales service team. If you encounter any problems with machine operation or malfunction, do not hesitate to contact us. We will assign a special person to be responsible for your after-sales problems.
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